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General terms and conditions of sale and licence

Version of 10 October 2026

Translation provided for information only. Only the French version is legally binding. Read the French version.

These terms govern the licence of the Joli Comptoir till software and the services that accompany it. They apply to business customers only.

1. Parties and scope

The Joli Comptoir software is published by OXYGENE NUMERIQUE, trading as Oxynum, a simplified joint-stock company (SAS) with share capital of €10,000, whose registered office is at 111 avenue Victor Hugo, 75016 Paris, registered with the Paris Trade and Companies Register (RCS) under number 749 947 297, VAT FR41749947297, represented by Mr Rudy THIMOTHEE, President, hereinafter "the Publisher".

These terms apply to any order placed by a professional acting for the purposes of their business, hereinafter "the Client". They do not apply to consumers.

Placing an order constitutes acceptance of these terms, which prevail over the Client's purchasing conditions, unless otherwise agreed in writing by the Publisher. The signed Quotation prevails over these terms on the points it expressly addresses.

2. Definitions

3. Orders

An order is formed when the Client signs the Quotation, accompanied where applicable by the deposit it provides for. The Quotation is valid for thirty days from its date of issue, unless stated otherwise.

Any change to the order after signature is subject to a new Quotation or an amendment accepted by both parties.

4. Licence to use

Subject to full payment of the price, the Publisher grants the Client a non-exclusive, non-assignable and non-transferable licence to use the Software, for the number of Workstations specified in the Quotation, for the purposes of its business and in France. Unless otherwise stated in the Quotation, the licence is granted for the legal term of copyright protection.

Except within the limits permitted by Article L. 122-6-1 of the French Intellectual Property Code, the Client shall not:

The Software remains the exclusive property of the Publisher, which retains all intellectual property rights relating to it. Client Data remains the property of the Client.

5. Installation and commissioning

Installation, configuration, catalogue import and training are carried out according to the terms and schedule set out in the Quotation, on site or remotely.

The Client provides hardware that complies with the Documentation (computer, receipt printer, label printer, barcode scanner) and access to the information needed for configuration. Hardware may be supplied by the Publisher if it is included in the Quotation; it is then sold with the manufacturer's warranty only.

Commissioning is deemed to have occurred at the first sale recorded under real conditions, or at the latest fifteen days after installation if the Client reports no blocking anomaly.

6. Maintenance and support

Where subscribed in the Quotation, maintenance includes:

The Publisher undertakes to handle each request as promptly as possible, under a best-efforts obligation. On-site interventions, data migration, configuration of new hardware and requests for enhancements are subject to a separate Quotation.

Maintenance excludes anomalies caused by use that does not comply with the Documentation, modification of the Software or its data by a third party, or a failure or incompatibility of the Client's hardware, operating system or network.

7. Tax compliance and certificate

The Software is designed to meet the conditions of inalterability, security, retention and archiving of data laid down in paragraph 3° bis of section I of Article 286 of the French General Tax Code (the French anti-fraud VAT law): append-only journal, chained and signed entries, continuous receipt numbering, corrections by credit note, daily, monthly and annual closings, signed archives and complete data export.

At the Client's request, the Publisher provides the individual certificate of compliance drawn up according to the model set by the French tax authorities, for the version of the Software installed at the Client's premises. This certificate is valid only for the Software used in the version and configuration it specifies, without modification, in accordance with the Documentation.

The Client remains solely responsible for complying with its own tax and accounting obligations, in particular retaining its data and archives for the statutory periods and presenting them in the event of an audit.

8. Client's obligations

The Client undertakes to:

9. Prices and payment

Prices are those stated in the Quotation. They are expressed in euros excluding tax, with VAT invoiced in addition at the applicable rate. The licence is invoiced on order; one-off Services on completion; maintenance annually in advance, unless the Quotation provides otherwise.

Invoices are payable within thirty days of their date of issue, by bank transfer. No discount is granted for early payment.

Any late payment automatically incurs, without prior formal notice, penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, as well as a fixed indemnity for recovery costs of €40, in accordance with Articles L. 441-10 and D. 441-5 of the French Commercial Code. If formal notice remains unheeded for fifteen days, the Publisher may suspend the Services, including maintenance.

Suspension of the Services never prevents the Client from using Software already paid for, accessing its data or exporting its journal.

10. Warranty

The Publisher warrants, for three months from commissioning, that the Software operates substantially in accordance with the Documentation. During this period, it corrects free of charge any reproducible anomalies reported to it, or provides a workaround.

This warranty does not cover the cases excluded from maintenance under Article 6. The Publisher does not warrant that the Software will operate without any interruption or error.

11. Liability

The Publisher is bound by a best-efforts obligation. Its liability may be incurred only in the event of proven fault, and solely for direct damage suffered by the Client.

The following, in particular, do not constitute compensable direct damage: loss of turnover, customers or reputation, or loss of data resulting from the Client's failure to make backups.

Except in the case of gross negligence or wilful misconduct, the Publisher's total liability, for all causes combined, is limited to the amount excluding tax paid by the Client for the order concerned during the twelve months preceding the event giving rise to the claim.

12. Personal data

The Software is installed at the Client's premises, and the Client remains responsible for the processing it carries out with it. The Software does not record personally identifiable data about the shop's customers.

Where an intervention by the Publisher requires access to the Workstation or to Client Data, the Publisher acts as a processor within the meaning of Article 28 of the GDPR: it processes such data only on the Client's instructions and for the purposes of the intervention, guarantees the confidentiality of the persons involved, does not retain the data beyond the intervention, and assists the Client in responding to requests to exercise data subject rights and in meeting its security obligations.

The data of the Client's contacts is processed by the Publisher for the management of the business relationship, as described in the privacy policy.

13. Confidentiality

Each party keeps confidential the information of the other party of which it becomes aware in connection with the order, in particular Client Data, prices and the technical elements of the Software, throughout the relationship and for five years after it ends.

14. Term and termination

The licence is granted for the term provided for in Article 4. Maintenance is subscribed for twelve months from commissioning, then tacitly renewed for successive twelve-month periods, unless terminated by either party in writing at least one month before the renewal date.

In the event of a serious breach by either party of its obligations, not remedied thirty days after formal notice sent by registered letter with acknowledgement of receipt, the other party may terminate the maintenance automatically, without prejudice to any damages it may claim. A breach by the Client of Article 4 also entitles the Publisher to terminate the licence.

Whatever the reason the relationship ends, the Client retains access to its Data and the ability to export its entire sales journal, so as to meet its retention obligations.

15. Force majeure

Neither party is liable for a failure caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code. The obligations concerned are suspended for the duration of the event. If it lasts more than sixty days, either party may terminate the Services concerned in writing.

16. Miscellaneous

Unless the Client objects in writing, the Publisher may cite the Client's name and logo as a commercial reference.

A party's failure to enforce a clause does not constitute a waiver of its right to enforce it later. If a clause is declared void, the other clauses remain in force.

The Publisher may amend these terms. The applicable version is the one in force on the date the Quotation is signed; for renewed maintenance, the new version applies from the renewal following its notification to the Client.

17. Governing law and disputes

These terms are governed by French law. The parties shall first seek an amicable settlement. Failing agreement within thirty days, any dispute relating to their formation, performance or interpretation falls under the exclusive jurisdiction of the courts within the territorial jurisdiction of the Paris Court of Appeal, including in the event of multiple defendants or third-party claims.